The IT Intervention Management System (ITIMS) is designed to streamline and enhance the efficiency of handling IT interventions for a large-scale IT company. Utilizing a robust RESTful API architecture, this system aims to facilitate seamless interactions between different IT service components, enabling swift response to IT issues and requests.

Back-endJava (JAX-RS)
DatabaseOracle DB
ArchitectureRESTFul API

Key Features:

  • RESTful API Architecture: Built on a modern RESTful API framework, ITIMS ensures high interoperability and ease of integration with existing IT infrastructure, allowing for efficient communication between services.
  • Frontend Development with Angular: Leveraging Angular for the frontend development, ITIMS offers a responsive, intuitive, and user-friendly interface that ensures a seamless user experience for IT staff and users requesting interventions.
  • Backend Development with Java: The backend, developed using Java, provides a stable, secure, and scalable foundation. Java's robust ecosystem supports the complex logic required for managing interventions, ensuring reliability and performance.
  • Oracle Database Integration: Utilizing an Oracle Database, ITIMS offers unparalleled data management capabilities. This ensures data integrity, security, and high availability of information related to IT interventions, including requests, status updates, and resolutions.
  • Real-Time Notifications and Updates: ITIMS incorporates real-time notification and update mechanisms to keep all stakeholders informed about the status of their intervention requests, enhancing communication and transparency.
  • Comprehensive Dashboard and Reporting Tools: Equipped with a comprehensive dashboard and advanced reporting tools, ITIMS provides insightful analytics and metrics, enabling IT management to monitor intervention efficiency, identify trends, and make data-driven decisions.
  • Security and Compliance: ITIMS is designed with a strong focus on security and compliance, ensuring that all data and interactions are protected according to industry standards and regulations.


The primary objective of ITIMS is to optimize the management of IT interventions, reducing response times, improving resolution rates, and enhancing overall IT service quality. By integrating cutting-edge technologies and best practices in software development, ITIMS aims to support the IT company in maintaining high operational efficiency and customer satisfaction.

Target Users:

  • IT Support Staff: For managing and responding to intervention requests efficiently.
  • Employees/Users within the Company: For submitting IT intervention requests and tracking their progress.
  • IT Management: For oversight and analytics on IT intervention performance and resource allocation.

Technologies and Frameworks:

  • Frontend: Angular
  • Backend: Java
  • Database: Oracle DB
  • API Type: RESTful

Project Scope:

The project encompasses the development of the ITIMS from conceptualization to deployment, including requirements gathering, system design, implementation, testing, deployment, and post-deployment support. It will follow an iterative development approach, ensuring flexibility to adapt to user feedback and changing requirements.

This project represents a strategic investment in the IT infrastructure, aiming to empower the IT company with a tool that not only addresses the immediate needs of IT intervention management but also scales to meet future demands.